What The Patients Say

This is an interesting article from the Diospi Suyana Hospital website regarding patient satisfaction surveys.  For my physician friends, yes, even here, we do patient satisfaction evaluations.  

This is what our patients sayStapel-Fragebogen-900x413

Grateful patients and grateful employees

For some time we have been asking our patients on their day of discharge to provide us with their honest opinion about the hospital Diospi Suyana. We give each patient a questionnaire with six questions: asking about their experience at the hospital. Before leaving the hospital, patients can hand at the cashbox office, either anonymously or with their name on it.

The stack on the right side shows the questionnaires, in which all questions were answered with “Yes”. In other words, the patients were thoroughly satisfied with the treatment they received. The stack on the left side contains mostly questionnaires in which normally only one of the six questions was six questions were answered negatively. The gratitude and satisfaction of the people, who have spent several days at the hospital, are simply overwhelming.

Many patients have expressed this grateful in their own words. One patient writes, “My suggestion is that you build new hospitals, just like Diospi Suyana, in other provinces of Peru. Many heartfelt thanks. I’m going home gratefully!”

Endless comments include this message: “Thank you so much for the Hospital Diospi Suyana”.

Endless comments include this message: “Thank you so much for the Hospital Diospi Suyana”.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s